FREQUENTLY ASKED QUESTIONS

Below are the answers to a few of our most frequently asked questions. If the answer to your question isn’t found on this page, feel free to give us a call at (304) 788-1305.


When will the parts be ordered?

Once the estimate is written and all parties (customer/insurance company) agree, parts can be ordered and a repair date scheduled.


How long will the repairs take?

Your service advisor can give you a target completion date for your vehicle.  We will contact you when the repair is complete.  If you have any questions or concerns during the repair process, please feel free to give us a call.


How can I get a rental car?

Check your policy and/or call your insurance company/agent to find out if you have rental coverage and what your specific limitations are. If you have rental coverage, our service advisor or your insurance adjuster can help set up your rental reservations for you.


If my vehicle's frame is damaged, is the car a total loss?

Not necessarily. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computerized measuring system, can return your vehicle to its original factory specifications. If there is a frame section damaged beyond repair, the section can simply be replaced.


Can you match my car paint color?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. We use a computerized paint system provided by the paint company to ensure we have all the right formulas to match all the manufacturers paint codes. We take special pride in our ability to match factory finishes as the final step in the restoration process.


Can I get other work done on my car while in the repair process?

Yes, just make your estimator aware of what other work you would like done, so that he or she can make the necessary arrangements.


Do I have to pay a deductible?

The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault by your account of the accident when you make the claim and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he/she explain your deductible.  You will be responsible to pay your deductible when you pick up your vehicle.


What forms of payment do you accept?

We accept Visa, MasterCard, Discover, debit cards, personal checks, insurance checks, and cash.


What are betterment charges?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, exhaust and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.


Can I wash my car?

Follow these few simple tips when caring for your new finish:

  • Use cool water and mild detergent when washing
  • Wash your vehicle in a shaded area
  • Wipe only with a damp or wet cloth; a dry one will damage your vehicle’s finish
  • Wait 90 days before polishing or waxing

Be sure to avoid:

  • Extreme temperatures
  • Commercial washers
  • Exposing any painted area to chemicals such as antifreeze or coolant, etc.

Still have a question? Contact us.